Business Process Outsourcing Market Size, Share & Trends Analysis growing at a CAGR of 9.8% from 2025 to 2030
The global business process outsourcing market size was estimated at USD 302.62 billion in 2024 and is projected to reach USD 525.23 billion by 2030, growing at a CAGR of 9.8% from 2025 to 2030. Business Process Outsourcing (BPO) is rapidly gaining momentum across various industries and industry verticals, including BFSI, IT & telecommunications, and healthcare.
Key Market Trends & Insights
- The business process outsourcing market in North America held a significant share of nearly 37.0% in 2024.
- The business process outsourcing market in the U.S. is expected to grow significantly at a CAGR of 9.6% from 2025 to 2030.
- By service type, the finance & accounting segment dominated the market and accounted for the revenue share of over 21.0% in 2024.
- By outsourcing type, the onshore segment dominated the market and accounted for the revenue share of over 45.0% in 2024.
- By deployment, the cloud segment dominated the market and accounted for the revenue share of over 52.0% in 2024.
Market Size & Forecast
- 2024 Market Size: USD 302.62 Billion
- 2030 Projected Market Size: USD 525.23 Billion
- CAGR (2025-2030): 9.8%
- North America: Largest market in 2024
- Asia Pacific: Fastest growing market
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The increasing need to reduce operating costs and emphasize core competencies and access to qualified talent is anticipated to drive the preference for business process outsourcing over the forecast period. Advances in Robotic Process Automation (RPA), AI, Machine Learning (ML), and big data analytics, among other latest technologies, support the market’s growth. The rise of cloud technology plays a significant role in boosting the BPO sector due to its benefits, such as scalability, affordability, dependability, and flexibility. Additionally, many businesses in the BPO industry have started offering their services through the cloud, further increasing the adoption of BPO services.
For example, in September 2024, NTT DATA, a Japanese technology services company, and IBM introduced SimpliZCloud, a completely managed cloud service powered by IBM LinuxONE, tailored to meet the infrastructure demands of critical workloads, particularly in financial services. The solution supports core banking, lending, and risk management applications, offering advanced performance, high availability, and robust security. By consolidating resources and optimizing infrastructure and enterprise software license costs, SimpliZCloud helps organizations reduce expenses. Its subscription-based model eliminates the need for significant capital investment and ongoing maintenance costs.
